Product FAQ
Every ChocItUp creation is a labor of love. Here is everything you need to know about our ingredients, shelf life, and variety.
What's in your chocolates?
We prioritize transparency. While most of our chocolates contain dairy, some are gluten-free and nut-free. Please check each product page for specific allergen warnings.
Best way to store them?
Store in a cool, dry place between 60-70°F. Avoid refrigeration if possible, as it can cause 'bloom' (white streaks) and affect the texture and aroma. Best stored in an airtight container if refrigerating.
How long do they last?
Our handcrafted chocolates are best enjoyed within 4 weeks of delivery. Since we avoid artificial preservatives, they are meant to be savored while fresh.
Are your chocolates Kosher?
Yes, our base chocolate is Kosher. Please check the product descriptions to see if a specific product is kosher, or give us a call.
Shipping & Delivery
How long does order processing take?
As our chocolates are handcrafted in small batches, please allow 2-3 business days for processing before delivery.
How do you handle warm-weather shipping?
We use insulated packaging and cold packs during warmer months to ensure your chocolates arrives in perfect, unmelted condition.
Do you offer local delivery?
Yes, local delivery is available for a nominal delivery fee.
How can I track my order?
Once your order is complete, you will receive an email with a tracking number to follow your chocolates' journey to your door or you can give us a call if you have questions about your order..
Policies & Returns
Perishable Items Policy
Due to the artisanal and perishable nature of our chocolates, we cannot accept returns once an order has been delivered. We prioritize freshness and food safety for all our customers.
Damaged or Melted Orders
If your chocolate arrives damaged or melted, please contact us within 24 hours of delivery. Include photos of the packaging so we can arrange a replacement or credit.
Order Cancellations
Orders can be cancelled for a full refund within 2 hours of placement. Once preparation of your small-batch confections has begun, we are unable to provide a refund.
Order Changes
Need to swap a flavor or change an address? Please reach out as soon as possible. We will do our best to accommodate changes if your order hasn't entered production.
Still have questions?
If your question isn’t listed, we’re happy to help.
sales@chocitup.com